Capacity Building

One of CPFF’s strongest assets is our understanding of two things relative to the “back office” versus “front office” struggle in any organization.  We call them the two R’s – reluctance and resentment. 
 
Most firms' best personnel tend to perform work that provides an outlet for creative thinking and is a direct lead to the desired result.  Paperwork, administrative monitoring, and compliance oversight are often engaged in reluctantly as personnel prefer to spend their energies performing work that leads to a tangible result such as a bid win, a new sale, a new product invention, etc.  In fact, many people in an organization will resent preparing paperwork and back up documentation.  The time spent satisfying the “back office” is often viewed as an unnecessary evil, taking energy away from the real reason for doing the work such as building a weapons system, alleviating poverty, reducing environmental pollution, etc. 
 
We get that. 
 
CPFF’s years of experience in explaining the need for the “back office” in support of “front office” goals, and our ability to train people to affectively perform their required tasks with the minimum amount of pain and greatest amount of efficiency.  Our capacity building programs are hands-on, punchy, and to the point.  Through case studies, sharing of lessons learned, and best practices, we remove the “back office” – “front office” struggle and keep your systems running on track at the pace of your trailblazers and creative thinkers and doers. 
 
Definitions
 
Front Office:  The location in any organizational structure that provides leadership to the organization, is closest to the client and achieves the results necessary to keep the organization profitable and sustainable.
 
Back Office:  The collective that supports the Front Office. 
 
Successful Organization:  One with a Front Office that leads and a Back Office that keeps pace.